I didn't receive an item, what do I do? Mahmoud Ashraf September 26, 2019 06:24 Updated Follow Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you. Related articles Will I receive a confirmation phone call before delivery happens? I haven't received the order confirmation email yet. Can you re-send it to me? What is Kul Refurbished? What is the warranty policy for KUL? What should I do if I have a problem with my ordered item?